Faq
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed through our encrypted payment gateway.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your package directly through our website using the "Track Order" feature or via the carrier's website.
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please initiate returns through your account dashboard. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
How do I determine my size?
We provide detailed size charts for each product. Please refer to the measurements in centimeters/inches rather than standard sizes, as sizing may vary between brands. If you need further assistance, our customer service team can help.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination. Customs duties and taxes may apply depending on your country's import regulations.
How can I contact customer service?
Our customer service team is available 24/7 via email at [email protected] or through the live chat feature on our website. Average response time is within 2 business hours.
Are your products ethically sourced?
At RunaChic, we're committed to ethical fashion. All our clothing is sourced from manufacturers who comply with fair labor practices and environmental standards. Look for our "Ethically Made" badge on product pages.
Do you offer discounts for bulk orders?
Yes, we provide special pricing for wholesale orders. Please contact our business sales team at [email protected] with your requirements for customized pricing.