Privacy policy

Information We Collect

At RunaChic, we collect personal information to provide and improve our services. This includes:

• Account Information: Name, email address, phone number, shipping/billing addresses when you create an account or place an order
• Payment Details: Credit card information processed through secure payment gateways (we do not store full card numbers)
• Browsing Data: IP address, device information, browser type, and pages visited through cookies and similar technologies
• Communication Records: Emails, chat logs, and customer service interactions
• Preferences: Size, style preferences, and purchase history to personalize your experience

How We Use Your Information

Your data helps us:

• Process orders and deliver products
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

We only process personal data when we have a legal basis to do so under applicable laws.

Data Sharing and Disclosure

We may share information with:

• Service Providers: Payment processors, shipping carriers, and IT service providers under strict confidentiality agreements
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures including:

• SSL encryption for all data transmissions
• Regular security audits and vulnerability testing
• Limited access to personal data on a need-to-know basis
• Secure storage systems with access controls

While we strive to protect your data, no internet transmission is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing
• Data portability
• Withdraw consent (where applicable)
• Opt-out of marketing communications
• Lodge complaints with data protection authorities

To exercise these rights, please contact our Data Protection Officer at [email protected].

Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and login status
• Analyze website traffic and performance
• Deliver targeted advertisements (with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

International Data Transfers

As a global business, we may transfer data outside your country of residence. When we do, we implement appropriate safeguards like Standard Contractual Clauses to ensure adequate protection as required by GDPR and other regulations.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email. The "Last Updated" date at the top indicates when revisions were made.

Contact Us

For privacy-related questions or concerns: